Terms of Use

Rocket Homes Terms of Use

Your use of this web site and your transactions conducted with the company in connection with this web site are subject to the following terms and conditions, referred to as "Terms of Use". Clicking onto webpages beyond the web site’s homepage constitutes your acceptance of and agreement with the terms of use whether or not you complete a transaction with the company and whether or not you complete your transaction on the web site or through other channels, such as by phone, by e-mail, facsimile, or otherwise. If you do not agree to the terms of use, you may not use this web site.

This Web site is owned and operated by Rocket Homes Real Estate, LLC, 701 Griswold St., Detroit, Michigan 48226, which is referred to below as "RH", "Rocket Homes", "we", "us", "our" or "Company".

Rocket Homes affiliates. Rocket Mortgage LLC, Rocket Homes Real Estate LLC, RockLoans Marketplace LLC (also doing business at Rocket Loans), Rock Central LLC, RCRA Holdings LLC, LMB HoldCo LLC, Woodward Capital Management LLC, and Amrock, LLC are separate operating subsidiaries of Rocket Companies, Inc. (NYSE: RKT). Each company is a separate legal entity operated and managed through its own management and governance structure as required by its state of incorporation, and applicable legal and regulatory requirements. Any use of the services provided by our affiliates are subject to those affiliates’ Terms of Use as available on their respective websites, networks, mobile applications or otherwise.

Affiliated Business Relationship Notice: This is to give you notice of the business relationships among the following affiliated entities: Amrock LLC (and its subsidiaries), Amrock Title Insurance LLC, Rocket Mortgage LLC.

Rocket Homes and the above companies are owned by Rocket Companies, Inc. (NYSE: RKT). Because of these relationships, this referral may provide Rocket Homes a financial or other benefit.

Amrock LLC (and its subsidiaries Amrock Utah LLC, Amrock Arkansas LLC, Amrok Alabama LLC, Amrock Title California LLC, Amrock Connecticut LLC and Title Source Detroit LLC and TSI Escrow LLC (agent) provides title insurance policies on behalf of Amrock Title Insurance LLC (insurer). Amrock Title Insurance LLC provides title insurance policies that protect against loss due to certain title defects or against loss of priority of mortgage, invalidity and unenforceability of mortgage. Amrock LLC (and its subsidiaries) also provides settlement, tax certification and appraisal management services to clients of Rocket Mortgage and Rocket Homes. Rocket Homes provides residential real estate brokerage services to clients of Rocket Mortgage, Amrock LLC, and Amrock Title Insurance Company. Because of these relationships, any referrals of you by any of these affiliates may provide the referred company, its direct or indirect parent (including Rocket Companies, Inc. (NYSE: RKT)) and their respective employees with a financial or other benefit.

Residential Real Estate Only. You are authorized to use the Services only for residential real estate transactions, and not for commercial real estate transactions of any kind.

Rocket Homes has a real estate broker license in certain states (Licenses) and may assist you in performing the various tasks in a real estate transaction. However, unless explicitly specified in a separate agency agreement between you and Rocket Homes, THE SERVICES PROVIDED ARE NOT INTENDED TO provide you with any financial, real estate, or related advice of any kind.

Rocket Homes, unless provided for in a separate agreement, assumes no responsibility for any result or consequence related directly or indirectly to any action or inaction that you or any consumer takes based on the Services or any other information available through or in connection with the Services.

Permissible Use of Rocket Homes Services

You agree that:

Your use of this Web site is subject to and governed by these Terms of Use;
You will only access or use this Web site and transact business with us if you are at least 18 years old;
You will comply with and be bound by these Terms of Use as they appear on this Web site each time you access and use this Web site;
Each use of this Web site by you indicates and confirms your assent and agreement to be bound by these Terms of Use; and
These Terms of Use are a legally binding agreement between you and RH that will be enforceable against you

You agree not to use or attempt to use this Web site for any purpose that:

Interferes with or induces a breach of the contractual relationships between RH and its team members, clients, or customers;
Is any way unlawful or prohibited, or that is harmful or destructive to anyone or their property;
Transmits any advertisements, solicitations, schemes, spam, flooding, or other unsolicited e-mail, unsolicited commercial communications;
Transmits any harmful or disabling computer codes or viruses;
Interferes with our network services;
Attempts to gain unauthorized access to our network services;
Impairs or limits our ability to operate this Web site or any other person’s ability to access and use this Web site; and/or
Uses any methods, means or devices to click on to this Web site or cause a visit to this Web site for purposes of manipulating the results of any Internet search engine, or for any other purpose other than conducting real estate related business with RH.

Consent to follow MLS Rules. You agree to the following:

to use the Services only for your personal use;
that you are entering a lawful consumer-broker relationship with RH as defined by applicable state law;
you have a bona fide interest in the purchase, sale, or lease of real estate on the RH website, and;
that you will not copy, redistribute or retransmit any of the information provided except in connection with your consideration of the purchase or sale of an individual property.

No Copying, Distributing or Creating Derivative Works. You agree not to copy, distribute, display or create derivative works from, decompile, disassemble or reverse engineer any portion of the Services. You also agree not to remove or modify any copyright or other intellectual property notices that appear in the Services.

No Scrubbing or Scraping. Publicly available search engine providers may crawl or query the Services only for the purpose of creating an index with links to the Services’ web pages to generate web search engine results. All other automated queries of the Services (including screen and database scraping, spiders, robots, crawlers and any other automated activity with the purpose of obtaining information from the Services) is strictly prohibited, unless you have received express written permission from RH.

No Right to Reproduce. Except as expressly stated herein, this Agreement does not provide you a license to use, reproduce, distribute, display or provide access to any portion of the Services on third-party Web sites or otherwise.

Aggregated Data

Information Aggregation. RH is not responsible for any errors in displayed information or delays in displaying information. Issues of data accuracy may be brought to the attention of RH by sending feedback but it is likely that such information accuracy cannot be corrected by RH and the entity or person that generated the information must be appealed to. For example: incorrect listing information can only be changed by the third party listing agent under our terms with the MLSs.

Days on Site

Days on Site: The Days on Site value, displayed as "added X days ago" or "added to Rocket Homes X Days ago" is derived from the date the listing was first displayed on the Site, not from the data in the MLS Listing.

Virtual Office Website

The term Virtual Office Website ("VOW") refers to Rocket Homes’, as a REALTOR® Participant, home search website, through which Rocket Homes provides real estate brokerage services to Registrants (clients and prospects) with whom Rocket Homes has first established a relationship and where the Registrant has the opportunity to search for MLS® data, subject to the Participant's oversight, supervision and accountability.

Agency Relationship. You acknowledge and understand that the Terms of Use creates a customer relationship with Rocket Homes. This does not impose a financial obligation on you or create any representation agreement between you and Rocket Homes. If you have an exclusive representation agreement with any other real estate agent or broker, that agreement may prohibit you from receiving the type of real estate services that Rocket Homes may provide unless you first obtain that agent or broker's permission. By accepting this Terms of Use, you warrant and affirm that you are not in an exclusive representation agreement with another real estate agent or broker that prevents you from now agreeing to receive service from a Rocket Homes broker through our website.
Non-Commercial Use. You understand that all data obtained from the VOW is intended only for your personal, non-commercial use.
Bona Fide Interest. You have a bona fide interest in the purchase, sale, or lease of real estate of the type being offered through the VOW.
No Distribution. You agree not to copy, redistribute or retransmit any of the data or information provided from the MLS® database;
Copyright. You acknowledge the Board/Association ownership of and the validity of the copyright in the MLS® database.
Disclosure to Board. You agree that all information you provided to Rocket Homes may be provided to the relevant Board and may be used to administer and operate the VOW and to investigate any breach of security of the data or the MLS® rules
Acknowledgement. You agree that creating an account is sufficient acknowledgement and agreement to the Terms of Use and would like access to the VOW information upon account creation.
Username and Password. You must supply a user name and a password, the combination of which must be different from those of all other Registrants on the VOW, before being permitted to search and view information from the MLS® database via the VOW.
Email Address. You must provide a valid email address. The Registrant may be permitted to access the VOW only after Rocket Homes has verified that the email address provided is valid and the Registrant's agreement to the VOW's Terms of Use is confirmed.
Retention by Rocket Homes. You understand Rocket Homes as the REALTOR® Participant must, at all times maintain a record of the name, telephone number and email address supplied by you, the Registrant, and the username and current password of each Registrant. Such records are to be kept for not less than 180 days after the expiration of the validity of the Registrant's password. If the Board/Association has reason to believe that a Participant's VOW has caused or permitted a breach in the security of the data or a violation of MLS® rules related to use by one or more Registrants, the Participant shall, upon request, provide to the Board/Association a copy of the record of the name, email address, telephone number, username, current password, and audit trail, if required, of any Registrant identified by the Board/Association to be suspected of involvement in the violation.
No Warranty. You understand that information on this site is deemed to be valid but is not guaranteed. It is the responsibility of the Registrants to confirm all information on their own. Rocket Homes may not have reviewed or approved listing enhancements. All information provided by the listing agent/broker is deemed reliable but is not guaranteed and should be independently verified.
No Further Agreement. You understand any agreement entered into at any time between the Participant and Registrant imposing a financial obligation on the Registrant or creating agency representation of the Registrant by the Participant must be established separately from the Terms of Use, must be prominently labelled and may not be accepted solely by "mouse click".
MLS Authorization. Rocket Homes expressly authorizes the MLS, and other MLS Participants or their duly authorized representatives, to access the VOW for the purposes of verifying compliance with MLS rules and monitoring display of Participants’ listings by the VOW.

Use and Access of this Web Site

RH reserves the right at all times, in its sole discretion and without notice to you, to deny your access to and use of this Web site. You agree that you may not use or attempt to use any part of this Web site to represent that you have any (express or implied) affiliation with RH or broker relationship with RH without the express written permission of RH. You may not use this Web site to transmit unsolicited e-mail to this site or to anyone whose e-mail address included the domain name under on this Web site.

You agree and acknowledge that you have the sole responsibility and liability for your use of this Web site and for providing or obtaining, and for maintaining, all of the hardware, software, electrical power, telecommunications, Internet services, and other products or services necessary or desirable for you to access and use this Web site.

Mobile Applications. To use any mobile application feature of the Services (each, an "App"), you must have a compatible mobile device. We do not warrant that any App will be compatible with your mobile device. You may use mobile data in connection with an App and may incur additional charges from your wireless provider for using an App. You agree that you are solely responsible for any applicable charges. We may update any app and may automatically electronically update the version of any App that you have installed on a mobile device. You consent to all automatic upgrades, and understand that these Terms of Use will apply to all updated versions of an App. Any third-party open source software included in an App is subject to the applicable open source license and may be available directly from the creator under an open source license. These Terms of Use do not apply to your use of software obtained from a third-party source under an open source license.

Intellectual Property Rights

Rocket Homes℠ is a registered trademark licensed to Rocket Homes Real Estate LLC. The Rocket Homes℠ Logo is a service mark licensed to Rocket Homes Real Estate LLC.

All other marks used on this Web site are the property of their respective owners. "Realtor®", "Realtors®", "Realtor-Associate®", the "Realtor®" logo and the block "R" logo are used on this Web site to denote membership in the "National Association of Realtors®" and, as such, providers of real estate related services consistent with a strict code of ethics and the highest standards of professionalism.

Web Page Content

You acknowledge and agree that:

All source code, calculations, products, materials, data, information, text, screens, functionality, services, design, layout, screen interfaces, the "look and feel", and the operation of this Web site (collectively "Web Page Content") are protected by various intellectual property laws, including, but not limited to, copyrights, patents, trade secrets, trademarks, and service marks; and
All rights associated with the Web Page Content are owned by RH, its licensors, or content providers. Furthermore, you acknowledge and agree that you do not acquire any ownership rights by downloading or viewing any Web Page Content. You further acknowledge and agree that you will not in any way copy, reproduce, publish, create derivative works from, perform, upload, post, distribute, transfer, transmit, modify, adapt, reverse engineer, frame in any webpage, or alter the appearance of any Web Page Content.

You may not use Web Page Content, domain names (in whole or in part), or e-mail addresses related to or derived from this Web site, nor any data, trademarks, functionality, service marks, trade names, brand names and/or logos contained within or derived from this Web site, for any purpose; meaning that you may not, among other prohibited uses, use any Web Page Content, domain names, e-mail addresses, data, trademarks, service marks, trade names, brand names and/or logos on or derived from this Web site:

In or as any meta-tag or hidden text;
In or as part of any contextual marketing directory, index, or triggering term;
As content or advertising related to any other Web site including, but not limited to, comparative/informational Web sites; and/or
As a variable or data element in any algorithm that causes another Internet browser to appear on, over, or at the same time as the Company’s Web site or controls the content of any other Internet browser window.

Submissions: You acknowledge and agree that all submissions to RH containing any comments, improvements, suggestions, and ideas regarding this Web site will become and remain our exclusive property, including any future rights associated with such submissions, even if the provisions of these Terms of Use are later modified or terminated. This means that you forever disclaim any proprietary rights in such submissions, and you acknowledge RH’S unrestricted right to use, publish, and commercially exploit, identical, similar, or derivative ideas originating from your submission, in any medium, now and in the future, without notice, compensation or other obligation to you or any other person.

Linking and Third-Party Advertising

Not Responsible for Links to Other Web sites: This website may include links to third-party products, services, and websites, as well as materials provided by third parties, and may include functionality that allows for the distribution of your User Materials or your personal information (collectively, your "User Information") to third parties not under the our control (each, a "Third-Party Provider"). Third-Party Providers are solely responsible for their services. You are responsible for your use and submission of User Information to any third party, and your dealings or business conducted with any third party arising in connection with the Services are solely between you and such third party. Your use of third-party sites, services, or products may be subject to associated third-party terms of use and privacy policies or other agreements, which you are solely responsible for complying with. Unless expressly stated otherwise on this Web site, RH does not endorse, approve, sponsor or control, and we are not in any way responsible for, any of the content, services, calculations, information, products or materials available at or through any Web sites to which this Web site may provide a link. By using a tool that allows for User Information to be transferred, you agree that we may transfer the applicable User Information or other information to the applicable third-parties, which are not under our control. If you submit a contact form or otherwise indicate your interest in contacting a Third-Party Provider, you may receive telemarketing calls from the Third-Party Provider using the contact information you provided. Third-Party Providers may keep your contact information and any other information received by the Third-Party Provider in processing a contact or other request form. By using this Web site you acknowledge and agree that RH will not be responsible or liable to you or any other person for any damages or claims that might result from your use of such content, services, calculation, information, products or materials.

No Advertising / No Links: RH does not permit third-party advertising on this Web site. Except with the written permission of RH, you agree that you will not create links from any Web site or webpage to this Web site or any webpage within this Web site.

Effective Date and Revisions

These RH Terms of Use are effective as of December 15, 2020.

You agree and acknowledge that we may revise or change these Terms of Use at any time, without notice to you, and you agree that you will be bound by the provisions of these Terms of Use as they appear on this Web site at the time you access this Web site. Because these Terms of Use may change, we encourage you to frequently review them. Your continued use of the Services constitutes your acceptance of these updated policies.

Location

You understand and acknowledge that RH controls and operates this Web site from within the United States of America. This Web site provides information regarding services and products that are made available in the United States only. We make no representation that the services or products about which information may be provided on this Web site will be available (a) anywhere outside of the United States or (b) in every state within the United States. You acknowledge and agree that you are responsible for compliance with all federal, state and local laws applicable to your access to and use of this Web site.

User IDs and Passwords

Certain areas or features of this Web site may be restricted to users who have obtained a user identification and password by completing a registration process described on this Web site. Please be sure to protect and maintain the confidentiality of any user identification, password or other identifying information you may obtain in connection with your use of this Web site. You agree to notify RH immediately if you believe your user identification, password or other identifying information has been lost, stolen or otherwise compromised. You also acknowledge and agree that you are solely responsible for all damages or claims that may arise from any access to or use of this Web site by any person to whom you have provided your user identification, password or other identifying information, or by any person who has obtained such information from you, including, but not limited to, any access to or use of this Web site that may occur after you have notified us that your user identification, password or other identifying information has been lost, stolen or otherwise compromised.

Referrals

RH does not guarantee or warrant the products or services of other product or service providers to whom it may refer you, including, but not limited to, real estate brokers/agents, lenders and escrow/settlement companies.

Website Copyright/DMCA Policy

We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from this Site infringe your copyright, you may request removal of those materials (or access to them) from the Site by submitting written notification to the RH Legal Team. In accordance with the Online Copyright Infringement Liability Act of the Digital Millennium Copyright Act (U.S.C. § 512) ("DMCA"), the written notice (the "DMCA Notice") must include substantially the following:

Your physical or electronic signature.
Identification of the copyrighted work you believe to have been infringed or, if the claim involves multiple works on the Site, a representative list of such works.
Identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate the material.
Information by which we can contact you (include your name, postal address, telephone number and, if available, e-mail address).
A statement that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent or the law.
A statement that the information in the written notice is accurate.
A statement, under the penalty of perjury, that you are authorized to act on behalf of the copyright owner.

You must send your DMCA Notice to the following:

Rocket Homes Legal Team
701 Griswold Street
Detroit, MI 48226

If you fail to comply with all the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.

Please be aware that if you knowingly materially misrepresent that material or activity on the Site is infringing your copyright, you may be held liable for damages (including costs and attorney’s fees) under Section 512(f) of the DMCA.

Counter-Notification Procedures

If you believe that material you posted on the Site was removed or access to it was disabled by mistake or misidentification, you may file a counter-notification with us (a "Counter Notice") by submitting written notification to our Legal Team (identified below). Pursuant to the DMCA, the Counter-Notice must include substantially the following:

Your physical or electronic signature.
Identification of the material that has been removed or to which access has been disabled and the location at which the material appears before it was removed or access disabled.
Information by which we can contact you (include your name, postal address, telephone number and, if available, e-mail address).
A statement under penalty of perjury by you that you have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled.
A statement that you will consent to the jurisdiction of the Federal District Court for the jurisdiction in which your address is located (or if you reside outside the United States, the Federal District Court for the Eastern District of Michigan, located in Detroit, Michigan) and that you will accept service from the person (or agent of that person) who provided the Site with the complaint at issue.

You must send your Counter-Notice to the following:

Rocket Homes Legal Team
701 Griswold Street
Detroit, MI 48226

The DMCA allows us to restore the removed content if the party filing the original DMCA Notice does not file a court action against you within ten business days of receiving the copy of your Counter-Notice.

Please be aware that if you knowingly materially misrepresent that material or activity on the Site was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.

Repeat Infringers

It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.

The Internet as an Open Network

While certain designated parts of this Web site employ technologies to secure your data and the transmissions between you and RH, the Internet is an open system and we cannot provide absolute assurances that transmissions cannot be intercepted/decrypted by others.

Indemnification

You agree to indemnify Rocket Homes and its affiliates, vendors and licensors, and all of the employees, officers, directors, agents and representatives thereof and to hold all of them harmless from, all costs, claims, damages, expenses or other losses, including attorney’s fees and court costs, that arise from or are related to your use of this Web site and/or your breach/violation of or failure to comply with the Terms of Use.

Disclaimers

The content, services, calculations, information, products and materials on or available through this web site are provided "as is" and without warranties of any kind, either expressed or implied. To the fullest extent permissible under applicable law, RH disclaims all warranties, express or implied, including, but not limited to, all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. RH makes no representation or warranty regarding the content, services, calculations, information, products or materials, or the use or results of use of the content, services, calculations, products or materials, on or available through this web site. The content, services, calculations, information, products and materials on or available through this web site could include inaccuracies or typographical errors and could become inaccurate because of developments occurring after their respective dates of preparation or publication. RH has no obligation to maintain the currency or accuracy of any content, services, calculations, information, products or materials on or available through this web site.

You acknowledge and agree that RH is not, and shall not be, responsible for the results of any defects that may exist in this web site or its operation. As to the operation of this web site, RH expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability and fitness for a particular purpose. RH makes no representation or warranty that (a) the operation of this web site will meet your or any other user’s requirements; (b) access to the web site will be uninterrupted, timely, secure, or free of errors, viruses or other harmful components; or (c) any defects in this web site will be corrected. You agree that you, and not RH, will bear the entire cost of all servicing, repair, correction or restoration that may be necessary for your data, software programs or computer equipment because of any viruses, errors or other problems you may have as a result of using or visiting this web site.

The "Estimated Home Value" reports are provided "as is" and all uses are at the user’s sole risk. All warranties concerning the values and all underlying data are expressly excluded. The Estimated Home Value provides an estimated market value generated by proprietary models. The Estimated Home Value is not an appraisal and is not prepared by a certified or licensed appraiser or a licensed real estate agent. Each home’s estimated value can vary depending on its location, current market conditions, data availability in a given area, and other factors. Obtaining a professional appraisal or requesting a Comparative Market Analysis from a real estate agent is recommended. THESE VALUES SHOULD NOT BE RELIED UPON AS A VALUE FOR MORTGAGE LOAN ORIGINATION, HOME SALE, GUARANTEED STATEMENT OF VALUE, APPRAISAL VALUE OR ANY OTHER FINANCIAL PURPOSES.

Limitation of Liability

You agree that under no circumstances will RH be liable to you or any other person or entity for any damages or injury, including any direct, special, incidental, consequential or punitive damages or any damages or injury caused by error, inaccuracy, omission, interruption, defect, failure of performance, delay in operation or transmission, telecommunications failure or computer virus or other problem, that may result from the use of, or the inability to use, this web site or the content, services, calculations, information, products or materials on or available through this web site, whether in an action alleging breach of contract, negligence or any other cause of action, or arising out of or in connection with the use or performance of any content, services, calculations, information, products or materials on or available through this web site. You agree that RH shall not be liable even if we or our authorized representatives have been advised of the possibility of such damages.

Applicable law may not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations or exclusions may not apply to you. However, in no event shall RH’s total liability to you for damages, losses, and causes of action (whether in contract, tort or otherwise) exceed the amount paid by you, if any, in accessing or using this web site.

Communications with Company

Time Sensitive Instructions: When communicating with us through this Web site, PC-talk, chat or via e-mail, do not use the Web site, PC-talk, chat or e-mail to communicate any time-sensitive instructions. Such instructions may not be received or otherwise honored. All transactions conducted on this Web site, PC-talk, chat or via e-mail, must be confirmed in writing by us to be accepted by and binding upon us.

E-Signature: General communications through this Web site, PC-talk, chat or via e-mail are not intended by us to constitute either an electronic record or an electronic signature, or to constitute any agreement by the sender to conduct a transaction by electronic means, unless a specific statement to the contrary is included in the message and specific e-signature procedures are employed. However, your assent to a "click to accept" button or box is binding upon you.

Recording & Monitoring of Communications: Your communications with us via the Web site, PC-talk, chat e-mail, and telephone may be recorded or monitored and by using such communications methods you are consenting to the recording or monitoring of the same.

Prohibited E-mail Content: All of our Team Members are prohibited from using e-mail to make or send any type of menacing, defamatory, discriminatory, harassing, offensive or threatening statements/materials, or statement/materials that infringe the copyrights or legal rights of others in e-mail. Such communications are against Company policy and outside the scope of our Team Member’s employment. The Company does not accept any liability in respect of such communication, and the Team Member responsible will be personally liable for any damages or other liability arising. Please report any such violations to RH at (866)-964-6468. The use of the Company’s e-mail facilities for purposes of sending menacing, harassing, offensive or threatening messages to our Team Members is strictly prohibited and is unlawful; violators will be prosecuted to the fullest extent of the law. Use of the Company’s e-mail facilities for purposes of to soliciting our Team Members to breach their employment agreements or to interfere with their employment status with our Company is strictly prohibited.

Negligent Misstatement: The Company disclaims any and all responsibility, including responsibility based on negligence or negligent misstatement, for the accuracy, completeness, or reliability of data or information contained in or furnished through e-mail and the Company makes no warranties, express or implied, with respect to such data or information.

Opt-Out: This e-mail may constitute an advertisement or solicitation under U.S. law, if its primary purpose is to advertise or promote a commercial product or service. If you do not wish to receive advertising and promotional messages from RH, you may opt-out by sending an e-mail to help@rockethomes.com.

Viruses: Computer viruses can be transmitted via e-mail through e-mail content, attachments to e-mails and embedded links. Although our e-mails are believed to be free of any virus or other defects that might affect computer systems in which they are received and opened, it is the recipient’s responsibility to ensure that any e-mail they open is virus free. The Company is not responsible for any loss or damage arising in any way from the receipt, use, storage or transmission of our e-mails. If our Company forwards an e-mail or replies to a prior e-mail, the contents may have been produced by someone other than our Company or our Team Members for which the Company assumes no liability whatsoever. The company disclaims any representation or warranty that company e-mails are virus free and/or error free. The use of e-mail to introduce any virus, malicious or disabling code, or to otherwise interfere with the Company’s e-mail transmissions, telecommunication, or computer networks is prohibited and against the law; violators will be prosecuted to the fullest extent of the law.

Unsecured Transmissions: You should be aware that regular e-mail is typically sent via the Internet which is an open network. While certain designated areas within our Web sites employ technologies to secure your data and the transmissions between you and our Company, general e-mail uses the Internet which is an open system and we cannot provide absolute assurances that all e-mail transmissions (sent or received) are secure, error free, not corrupted, or virus free and/or that they won’t be lost, destroyed, arrive late or incomplete, or intercepted/decrypted by others. Therefore the Company does not accept liability for any errors or omissions in the contents of e-mails which may arise as a result of e-mail communication process.

Confidential Information: E-mails sent by our Team Members are confidential (and all attachments to such e-mails are confidential) and are to be reviewed and/or disclosed to only the individual or entity to whom they are addressed and intended. If you received an e-mail in error or if it was improperly forwarded to you, the information contained in the e-mail should, at all times, remain confidential and such circumstances shall not authorize you to use or disclose the confidential information. Please notify the sender immediately by telephone or e-mail, and delete or destroy the original and any copies. Any unauthorized use, disclosure, reproduction, or distribution is strictly prohibited. E-mails marked as "Confidential" contain confidential and/or proprietary information that is disclosed under the condition that you treat and maintain such information strictly in a confidential manner and in compliance with applicable privacy laws (including but not limited to the Gramm-Leach-Bliley Act) and that you ensure such information is not disclosed or used by others, except for the limited and confidential purpose for which it is being provided. By accepting and reviewing Confidential information provided by the Company, you agree to indemnify and hold the Company harmless against any and all claims, losses, liabilities, or expenses, including attorney’s fees that the Company may incur as a result of the unauthorized use or disclosure of confidential information due to your acts or omissions.

Privileged Information: E-mails exchanged with or involving our Legal Team may contain privileged information subject to the attorney client privilege and/or the attorney work product privilege. Such privileged information shall not be waived if you receive an e-mail in error or if it was improperly forwarded to you. If you are not the intended recipient of privileged information, please notify the sender immediately by telephone or e-mail and delete or destroy the original and any copies. Any unauthorized use, disclosure, reproduction, or distribution of confidential or privileged information is strictly prohibited.

Fair Housing Act

RH fully supports the Fair Housing Act (Title VIII of the Civil Rights Act of 1968, as amended). As such, RH does not engage in business practices that discriminate against persons because of race, color, religion, national origin, sex, familial status, or handicap.

Equal Housing Opportunity

RH is pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the United States. We encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing because of race, color, religion, sex, handicap, familial status, or national origin.

Mobile Message Service Terms and Conditions

Important! Please read these SMS Terms & Conditions (the “SMS Terms”) carefully. By enrolling or otherwise agreeing to receive text messages from or on behalf of Rocket Homes Real Estate LLC (“Rocket Homes”) or by otherwise providing your phone number to Rocket Homes, you agree to these SMS Terms, as well as Rocket Homes Terms of Use and Privacy Policy, which are incorporated herein by reference and can be viewed at the links provided here, or at

https://www.rockethomes.com

Opting In

Sign up for Marketing/Promotional Messages by texting HOMES to the U.S. short code 758467. Message frequency may vary. Text HELP for Help, STOP to unsubscribe.

Sign up for Transactional Messages by texting HOMESALERT to the U.S. short code 758466. Message frequency may vary. Text HELP for Help, STOP to unsubscribe.

By opting in to any Rocket Homes promotional text program, you expressly consent to receive recurring marketing text messages that may be sent using an automatic telephone dialing system, by or on behalf of Rocket Homes, at the cell phone number you provide us. To opt in to Rocket Homes’ promotional text messaging programs, please follow the instructions provided by the specific program from which you wish to receive marketing text messages.

By voluntarily providing your cell phone number to Rocket Homes, you consent to receive transactional, operational, or informational text messages at that phone number, including but not limited to promotional outbound notifications deployed to individuals who have either granted express written consent via a webform on rockethomes.com or opted into the shortcode with an opt in keyword. Outbound content may include promotional offers for engaging with a Rocket Homes agent or Rocket Homes partner agent. Incentives or limited time offers for matching with an agent, or MO driven response-based campaigns to provide end users with information related to their inbound SMS query. Please note we may not be able to deliver messages to all mobile carriers.

Consent to receive texts is not a condition of purchasing any goods or services, and you understand and agree that all text messages may be sent using automated technology.

How to Opt Out and Get Help

To stop receiving text messages from Rocket Homes, you agree to reply STOP to the text message. After texting STOP, you may receive additional communications confirming that your request has been received and processed, and you may continue to receive text messages for a short period while Rocket Homes processes your request(s). If you opt out of one Rocket Homes text messaging program, you will remain opted in to other Rocket Homes text messaging programs (if applicable) unless you opt out of those programs separately. If you need further assistance, text HELP to the number sending the message, or contact Rocket Homes client relations at 855-821-8357 or help@rockethomes.com.

Cost

Message and data rates may apply for any messages sent to you from or on behalf of Rocket Homes, and messages sent to Rocket Homes from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Changes to the SMS Terms

These SMS Terms may be updated by Rocket Homes at any time without prior notice. By continuing to be enrolled in any Rocket Homes promotional text messaging program, or by providing your cell phone number for transactional, operational, or informational text messages, you agree to any changes.

Questions

For questions about these SMS Terms or Rocket Homes text messages, please contact Rocket Homes client relations at 855-821-8357 or help@rockethomes.com.

Supported US Carriers:

AT&T, Sprint/Boost/Virgin, T-Mobile/MetroPCS, Verizon Wireless

C Spire Wireless, Carolina West Wireless (CWW), CellCom USA, Google Voice, U.S. Cellular

ACS/Alaska, Advantage Cellular (DTC Wireless), Aio Wireless/Cricket, Appalachian Wireless, Atlantic Tele-Network International (ATN), Bandwidth, Bluegrass Cellular, Buffalo Wireless, CableVision, Cellular Network Partnership (PIONEER), Cellular One of East Central Illinois, Chariton Valley Cellular, Chat Mobility USA, ClearTalk(Flat Wireless), Copper Valley, Coral Wireless (Mobi PCS), Cross Telephone Company (MBO Wireless), Duet IP (Maximum Communications New Core Wireless), Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI Communications Corp, Golden State Cellular, i Wireless (IOWA Wireless), Illinois Valley Cellular (IV Cellular), Immix(Keystone Wireless), Inland Cellular Telephone Company, Leaco, Mosaic (Consolidated or CTC Telecom), MTA Communications, MTPCS (Cellular One Nation), Nex-Tech Wireless, Northwest Missourri Cellular Limited, Panhandle Telecommunications Systems(PTCI), Peoples Wireless, Pine Belt Wireless, Pine Cellular, Revol Wireless USA, RINA, Sagebrush Cellular (Nemont), SI Wireless/Mobile Nation, SouthernLinc, SRT Wireless, Texas RSA 3 Ltd(Plateau Wireless), Thumb Cellular, Union Telephone Company(Union Wireless), United Wireless, Viaero Wireless, West Central Wireless (5 Star Wireless)

T-Mobile is not liable for delayed or undelivered messages

Additional Terms

You acknowledge that certain features of this Web site, as well other products and services of RH, including those that may be available through this Web site, may be subject to terms, conditions and disclaimers in addition to these Terms of Use, and you agree that your use of such products and services will be subject to such additional terms, conditions and disclaimers.

Permission to Be Contacted: By submitting information to RH through the Web site or otherwise, you are making an inquiry as to RH’S programs and services and give RH, Rocket Mortgage, Inc., Amrock Inc., and affiliates permission to contact you through e-mail, fax, or telephone, or any means, even if your phone number is on a "Do Not Call" list. For more information about how we process your personal information, please see the

Rocket Family of Companies Privacy Policy

Agreement to Provide Accurate Information: In making an inquiry, application or in entering into any other transaction or request for information on this Web site, you agree to provide accurate, true, current, and complete information upon which RH may rely.

Reasonable Efforts: RH will make reasonable efforts to avoid delays; however, RH is not responsible for delays outside of its control (e.g. untimely receipt of an acceptable appraisal; the untimely receipt of required documentation; matters disclosed by a title commitment or survey; any other matters beyond RH’S reasonable control.)

Governing Law

You agree that these Terms of Use shall be governed by and construed in accordance with the laws of the State of Michigan, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these Terms of Use or the use of this Web site shall be filed only in the state or federal courts located in Wayne County, Michigan, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

Severability

You agree that if any provision of these Terms of Use shall be found to be unlawful or void, or for any reason unenforceable, then that provision shall be deemed severable from the other provisions of these Terms of Use and shall not affect the validity and enforceability of such other provisions.